At Ruzentoz, we want your hobo bags and bucket bags to reach you smoothly and on time. Here’s everything you need to know about how we ship, what it costs, and what to expect along the way.
1. Where We Ship
We currently ship exclusively within the United States. If the address you provide at checkout falls outside the U.S., we won’t be able to process that order.
Shipping availability also depends on your address being accepted by our checkout system.
2. Shipping Cost
Every order shipped within the U.S. qualifies for free standard shipping — no minimum purchase required, no hidden delivery fees.
Any applicable sales tax will be calculated and shown clearly before you complete your purchase.
3. How Long Processing Takes
Once your order is placed, our team prepares it for shipment within 1–2 business days, Monday through Friday.
Our daily order cut-off time is 5:00 PM Eastern Time. Orders placed before the cutoff begin processing that same day. Orders placed after 5:00 PM ET, on weekends, or on U.S. public holidays will start processing the next available business day.
Occasionally, payment checks, address verification, or fraud-prevention reviews may add a bit of time to this process. If we need anything further from you, we’ll reach out directly.
4. Transit and Delivery Time
After your order leaves our hands, it typically takes 4–6 business days to arrive via our shipping carrier.
Combined with processing time, most customers can expect their order within 5–8 business days total from the time it’s placed.
Keep in mind that business days don’t include weekends or U.S. holidays, and these timeframes are estimates rather than guarantees. Weather events, carrier delays, incorrect addresses, and other factors outside our control can occasionally push delivery back.
5. Carriers We Use
We ship orders using FedEx, UPS, and USPS, depending on your location and what works best for your order. Whichever carrier handles your shipment, you’ll find that information along with your tracking details in your shipping confirmation email.
6. Tracking Your Order
As soon as your order ships, we’ll send a confirmation email with your tracking number, carrier information, and a tracking link where available.
It can take up to 24 hours after dispatch for tracking information to show its first update, so don’t worry if it doesn’t populate right away. Please make sure the email address you provide at checkout is accurate, since that’s how we’ll send your shipping updates.
7. Getting Your Address Right
Your order will ship to whatever address you confirm at checkout, so it’s worth double-checking:
- Recipient name
- Street address and apartment/unit number
- City, state, and ZIP code
- Phone number
If you spot an error and need to update your shipping address, contact us right away. Once an order has entered processing or shipped, we may not be able to make changes. In some cases, we may need to cancel and refund the original order so you can place a new one with the correct address.
8. Duties and Taxes
Since we only ship within the United States, you won’t be charged import duties or customs fees on delivery. Any state or local sales tax that applies will be calculated and displayed at checkout, and your final total will always reflect the product price, tax, and shipping cost together.
9. If Your Package Is Running Late
If your order hasn’t arrived within the estimated window:
- Check your tracking information for updates.
- Confirm the delivery address on file is correct.
- Look for any delivery attempt notices from the carrier.
- Reach out to us at support@ruzentoz.shop.
We’ll look into the tracking details and, if needed, follow up with the carrier directly. Carrier investigations can take a little time, and a delay doesn’t necessarily mean a package is lost.
10. Lost Packages
If the carrier confirms your package was lost in transit, we’ll work with you on a resolution, which may include sending a replacement, based on availability, or issuing a refund to your original payment method. Orders marked as “delivered” may need a carrier investigation before we can move forward with either option.
11. Damaged Packages
If your order arrives damaged, contact us within the return period with your order number and clear photos of both the product and its packaging. Please hold onto the item and its packaging until we’ve given you further instructions. From there, we’ll handle things according to our Return & Refund Policy.
12. Undeliverable or Refused Packages
It’s the customer’s responsibility to provide a complete and accurate shipping address. If a package is returned to us due to an incomplete address, refusal, or repeated failed delivery attempts, reach out and we’ll help sort out next steps. Any refund or reshipment will be reviewed once we’ve received and inspected the returned package.
13. Questions About Your Shipment
For anything related to shipping or tracking, email us at support@ruzentoz.shop and we’ll get back to you within 24 hours.
Contact Information
- Business Name: Ruzentoz
- Business Address: 145 W 4th St, New York, NY 10012, USA
- Email: support@ruzentoz.shop
- Phone: +1 (212) 662-2006
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time). Closed Saturday and Sunday.