At Ruzentoz, we make checkout simple and secure for our customers across the United States. Here’s how payment works when you shop with us.

1. Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • Diners Club

Available payment options may vary slightly depending on your card issuer and location.

2. Payment Methods We Don’t Accept

At this time, we’re unable to accept:

  • Cash on Delivery (COD)
  • Personal checks
  • Direct bank transfers
  • Any payment method not listed at checkout

3. Currency

All prices, taxes, shipping charges, and order totals are displayed and charged in U.S. Dollars (USD). Your complete order total is shown clearly before you submit payment.

4. When Your Payment Is Processed

Payment is collected once your card details are submitted at checkout and the transaction is successfully authorized.

After a successful purchase:

  • You’ll receive an order confirmation email at the address you provided.
  • Your order moves into processing and preparation for shipment.
  • If a payment is declined, pending, or cancelled, your order will not proceed until payment is confirmed.

5. Payment Security

Your payment information is handled through a secure, encrypted checkout process.

  • Our website uses SSL encryption to protect data transmitted during checkout.
  • Ruzentoz does not store your complete card number, expiration date, or security code on our servers.
  • All transactions are processed according to standard card-network security protocols and eligibility requirements.

6. Order and Payment Verification

We ask that customers provide accurate billing, shipping, email, and contact details when placing an order. We may review a transaction for security or fraud-prevention purposes, and an order may be delayed or cancelled if:

  • Payment can’t be verified
  • The transaction is declined or remains pending
  • Customer information is incomplete or inaccurate
  • A transaction appears potentially unauthorized or fraudulent
  • The ordered item becomes unavailable

If we cancel an order after payment has already been completed, we’ll issue a refund to your original payment method.

7. If Your Payment Fails or Is Pending

If your payment doesn’t go through, we’d suggest:

  • Confirming your card is active and has sufficient available credit
  • Double-checking your billing details match what’s on file with your card issuer
  • Contacting your card issuer if the payment was declined
  • Reaching out to us if you were charged but never received an order confirmation

An order isn’t considered successfully placed until payment has been confirmed and approved.

8. Refunds

Returns and refunds follow the terms outlined in our Return & Refund Policy. Once your returned item has been received, inspected, and approved, we’ll issue your refund to the original payment method within 7 business days.

After we process the refund, your bank or card issuer may need additional time to post the funds to your account. This part of the timeline is outside our control.

9. Unauthorized Charges or Payment Disputes

If you notice a charge you don’t recognize or believe there’s an issue with a transaction, please contact us right away so we can look into it. You’re also welcome to reach out to your card issuer directly if you’d prefer to dispute a charge through them.

Contact Information

  • Business Name: Ruzentoz
  • Business Address: 145 W 4th St, New York, NY 10012, USA
  • Email: support@ruzentoz.shop
  • Phone: +1 (212) 662-2006
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time). Closed Saturday and Sunday.