Ruzentoz (“Ruzentoz,” “we,” “us,” or “our”) operates the website https://ruzentoz.shop/. This Privacy Policy describes how we collect, use, share, and safeguard personal information when you browse our site, place an order, contact our support team, or otherwise interact with our services.

By using this website, you agree to the practices described below.

1. Information We Collect

Information You Give Us

When you shop with us, reach out to customer service, or request a return or exchange, we may collect details such as:

  • Your name
  • Billing and shipping addresses
  • Email address and phone number
  • Order history and product selections
  • Return, exchange, or refund requests
  • Messages you send to our support team
  • Any marketing preferences you set

Information Collected Automatically

As you browse ruzentoz.shop, certain technical information is gathered automatically, including:

  • IP address and general location
  • Device and browser type
  • Operating system
  • Time zone settings
  • Cookie identifiers and similar tracking data
  • Pages you view and links you click
  • Visit dates and times
  • The site or source that referred you to us
  • General browsing behavior on our site

Payment Information

Ruzentoz accepts Visa, Mastercard, American Express, Discover, JCB, and Diners Club. All payments are handled through a secure third-party payment processor integrated with our checkout.

We do not store your full card number, expiration date, or security code on our servers. That information is transmitted directly to our payment processor, which handles it according to its own security standards and privacy practices. We may receive limited transaction details from the processor, such as confirmation of payment, the amount charged, and a transaction reference number, in order to complete and track your order.

2. How We Use Your Information

We rely on the information we collect to:

  • Confirm, process, and fulfill your orders
  • Charge and verify payments
  • Coordinate shipping and provide tracking updates
  • Handle returns, exchanges, and refund requests
  • Respond to questions and support requests
  • Identify and prevent fraudulent activity
  • Keep our website secure and functioning properly
  • Improve our products, layout, and overall shopping experience
  • Meet our tax, accounting, and legal obligations
  • Send promotional emails, but only if you’ve opted in
  • Understand site traffic and how our marketing is performing

You can opt out of promotional emails at any time using the unsubscribe link in any marketing message, or by emailing us directly.

3. Cookies and Tracking Tools

Our site uses cookies and similar technologies to keep things running smoothly and to help us understand how visitors use ruzentoz.shop.

Essential cookies keep core functions like your cart and checkout working correctly.

Preference cookies remember choices you’ve made on the site, such as display settings.

Analytics cookies show us how visitors navigate the site so we can improve it.

Advertising cookies help us gauge how our marketing campaigns are performing and show you more relevant ads.

Some of these cookies may be placed by third-party services we use for analytics or advertising. Those providers handle the data according to their own privacy terms.

You’re free to adjust or block cookies through your browser settings. Keep in mind that disabling essential cookies may prevent parts of the site, including checkout, from working properly. Where the law requires it, we’ll ask for your consent before enabling non-essential cookies.

4. Who We Share Information With

We share personal information only where it’s genuinely needed to run our business, including with:

  • Our payment processor, to complete transactions and manage fraud prevention
  • Shipping carriers, including FedEx, UPS, and USPS, to deliver your order and provide tracking
  • Technology and hosting providers, to keep our WordPress and WooCommerce store operating securely
  • Analytics and advertising partners, to help us measure site performance
  • Accountants, auditors, and legal counsel, when professional advice or compliance work is needed
  • Government authorities, if legally required to respond to a valid request or court order
  • A successor business, in the event of a merger, sale, or transfer of company assets

We limit what we share to what’s reasonably necessary for each of these purposes.

5. Sale and Sharing of Personal Information

Ruzentoz does not sell your name, contact details, or order information for money.

That said, some U.S. state privacy laws define “sale” or “sharing” broadly enough to include certain advertising and analytics activities, even when no payment changes hands. If this applies to you, you can request to opt out by emailing support@ruzentoz.shop or adjusting the cookie settings available on our site.

6. How We Protect Your Data

We apply reasonable technical and organizational safeguards to protect the information we hold, including SSL encryption on our website and secure handling of payment data through our processor.

That said, no online platform or storage system can be considered completely immune to risk, and we cannot promise absolute security for information transmitted over the internet.

7. How Long We Keep Your Information

We retain personal data only as long as it serves a legitimate purpose, such as:

  • Completing and supporting your order
  • Managing returns, refunds, or disputes
  • Keeping accounting and transaction records
  • Preventing fraud
  • Meeting legal and tax obligations
  • Resolving any disagreements that may arise

Once information is no longer needed for these purposes, we take steps to delete or anonymize it, subject to any legal retention requirements.

8. Your Privacy Choices

Depending on where you live, you may be entitled to:

  • Access the personal information we hold about you
  • Correct inaccurate details
  • Request deletion of certain information
  • Receive a copy of your data
  • Ask for your data in a portable format
  • Withdraw consent previously given
  • Object to or limit certain uses of your data
  • Opt out of targeted advertising or data sharing
  • Restrict use of sensitive personal information
  • Appeal a decision made about a privacy request
  • Exercise these rights without facing discrimination

We may need to verify your identity before acting on a request, and some requests may be limited by applicable law.

To reach us about any of the above:

Email: support@ruzentoz.shop
Phone: +1 (212) 662-2006

If someone is submitting a request on your behalf, we may ask for proof of authorization along with identity verification.

9. Legal Grounds for Processing (EEA/UK Visitors)

If you’re located somewhere covered by the GDPR or similar legislation, we process your data based on:

  • Contractual necessity – to fulfill your order
  • Your consent – for optional marketing or non-essential cookies
  • Legitimate business interests – to prevent fraud, secure our platform, and improve our service
  • Legal obligation – to meet accounting and tax requirements

You may also have the right to lodge a complaint with your local data protection authority.

10. Do Not Track Signals

Browser “Do Not Track” signals aren’t governed by a single accepted standard, so our site may not respond to every version of this signal. Where legally required and technically supported, we will honor recognized privacy signals such as Global Privacy Control as an opt-out request.

11. Children’s Privacy

Our store is not intended for children under 13, and we do not knowingly collect personal information from anyone in that age group. If you believe a child has shared personal information with us, please get in touch so we can review and remove it as appropriate.

12. International Users

Ruzentoz operates from the United States, and personal information may be processed here or in other locations where our service providers are based. Where legally required, we apply appropriate safeguards for any international data transfers.

13. Links to Other Websites

Our site may include links to third-party websites. We aren’t responsible for the privacy practices of those sites, so we recommend reviewing their policies separately, including those of our payment processor.

14. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page along with a new “Last Updated” date.

Contact Information

  • Business Name: Ruzentoz
  • Business Address: 145 W 4th St, New York, NY 10012, USA
  • Email: support@ruzentoz.shop
  • Phone: +1 (212) 662-2006
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time). Closed Saturday and Sunday.
  • Customer Support: Available via email, with responses typically provided within 24 hours.