Got questions about shopping with Ruzentoz? We’ve rounded up answers to what customers ask us most. If you don’t see what you’re looking for, feel free to reach out through our Contact page or by email.
Question #1: What does Ruzentoz sell?
We specialize in hobo bags and bucket bags for women, designed with everyday style and functionality in mind.
Question #2: How long will my order take to arrive?
Here’s the breakdown:
- Order cut-off time: 5:00 PM Eastern Time
- Processing time: 1–2 business days (Monday–Friday)
- Shipping time: 4–6 business days (Monday–Friday)
- Total estimated delivery: 5–8 business days
Question #3: Do you charge for shipping?
No. We offer free shipping on every order within the United States, with no hidden fees.
Question #4: Where is Ruzentoz based, and where do you ship?
We’re located at 145 W 4th St, New York, NY 10012, USA, and we currently ship exclusively to addresses within the United States.
Question #5: Can I cancel or change my order after placing it?
Reach out to us as soon as possible if you need to cancel or adjust an order. Email us at support@ruzentoz.shop right away — we can’t guarantee changes once an order has entered processing or shipped.
Question #6: What’s your return policy?
You have 30 days from delivery to request a return. For change-of-mind returns, you’ll cover the return shipping cost, and the bag needs to be unused, in its original packaging, and in the same condition you received it.
Question #7: Do you charge a restocking fee?
No. There’s no restocking fee on any approved return.
Question #8: When will I get my refund?
Once we’ve received and inspected your returned item, we’ll process your refund within 7 business days. Refunds are issued in USD to your original payment method.
Question #9: Can I track my order?
Yes. You’ll receive a tracking number by email as soon as your order ships.
Question #10: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Payment is collected at the time your order is placed.
Question #11: How do I get in touch with customer support?
Email us at support@ruzentoz.shop or call +1 (212) 662-2006. We aim to respond within 24 hours during business days.
Contact Information
- Business Name: Ruzentoz
- Business Address: 145 W 4th St, New York, NY 10012, USA
- Email: support@ruzentoz.shop
- Phone: +1 (212) 662-2006
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time). Closed Saturday and Sunday.